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Program Recovery

Program Recovery for Retail Transformations That Have Lost Control

When a strategic program is behind schedule, over budget or losing executive confidence, I step in to restore control, clarify governance and re-establish a realistic path to delivery.

Talk about your programRead: 5 Signs Your Program Needs Recovery

Most troubled programs don't fail all at once — they drift. Milestones slip quietly, governance stops being a real decision-making forum, and by the time the gap between plan and reality becomes visible, it's expensive to close. Program Recovery is a focused, time-boxed engagement — typically 4 to 12 weeks — that gets a specific program back under control before the drift becomes a crisis.

This is program recovery territory if...

Your program has slipped more than once without a formal re-baseline
Governance meetings happen on schedule but don't produce real decisions
Vendors and internal teams are increasingly at odds over scope and change requests
Executive sponsors are starting to ask pointed questions about the timeline
Nobody can say with confidence what the program will actually deliver, or when
The original business case no longer matches what the program is trying to do

How a recovery engagement runs

01

Assess

A fast, structured read on governance, scope, vendor relationships and delivery risk — usually inside the first one to two weeks — to separate what's actually broken from what just feels broken.

02

Re-baseline

A realistic plan grounded in the program's true current state, not its original one — with the trade-offs between scope, timeline and budget made explicit and owned by the people who need to own them.

03

Stabilize

Hands-on program leadership through the weeks that follow — running governance as a real decision-making forum, holding vendors and internal teams to the re-baselined plan, and reporting the state of the program honestly to executive sponsors.

Trusted by teams at

RONALowe's CanadaGroupe DynamiteCegid

$50M+

Largest program value led

~50

Engagements delivered

1,000+

Vendors & installers coordinated

100%

EBITDA protected through a $50M+ divestiture

Selected Engagements

Here's what that's looked like in practice

RONA

Multi-Vendor Technology Divestiture

Led the technology separation for a $50M+ divestiture — roughly 100 TSAs and 50+ systems — closing on a strict contractual deadline while protecting the business unit being carved out.

100%

EBITDA protected

Groupe Dynamite

E-Commerce & OMS Modernization

Delivered a new Salesforce e-commerce platform in under 6 months with no major incidents, then rolled out a Manhattan OMS that turned closed stores into mini distribution centers during COVID.

320

stores enabled for ship-from-store

Cegid

~50 Luxury & Retail Engagements

Deployed Cegid's ERP/POS suite across dozens of luxury, fashion and hardware brands — including Hermès, Chanel and Longchamp — spanning ERP, digital and in-store transformation.

10–200

people per engagement team

See the full track record →

Is your program showing these signs?

Let's talk before the gap gets more expensive to close.

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