Services
Everything a complex retail program needs
Each engagement is scoped to what your organization actually needs — from a single project rescue to a multi-year transformation program.
Program Management
I coordinate multiple, interdependent projects into a single coherent program — aligning timelines, budgets and resources with the business outcomes leadership actually cares about. This is the discipline that keeps ambitious, multi-year retail initiatives from fragmenting into disconnected workstreams.
- Program roadmaps that connect strategy to execution
- Cross-project dependency and risk management
- Executive-level reporting and steering committee facilitation
Project Management
Hands-on ownership of a project from charter to close-out. I build realistic plans, manage budgets and risk with discipline, and keep every stakeholder — from developers to the C-suite — pulling in the same direction.
- Detailed planning, budgeting and resource allocation
- Risk, issue and change control
- Clear, consistent stakeholder communication
RFP Management
I design and run RFP processes that translate business needs into clear vendor requirements, structure fair evaluation criteria, and support negotiation — so the vendor you select is the one best positioned to deliver, not just the one who sounded best in the room.
- Requirements definition and RFP documentation
- Vendor evaluation frameworks and scoring
- Negotiation support and contract handoff
Customer Journey Mapping
I map the end-to-end customer journey across channels — in-store, online, and everywhere in between — to surface friction points, gaps between teams, and the moments that actually drive loyalty and revenue.
- Omnichannel journey mapping (in-store, e-commerce, service)
- Friction and gap analysis across touchpoints
- Prioritized opportunity roadmap tied to business impact
Architecture Definition
Before technology decisions get made, someone needs to define what "good" looks like. I work with business and technical stakeholders to define target-state architecture — the structure that lets systems, processes and teams scale without collapsing under their own complexity.
- Current-state assessment and target-state design
- Business and solution architecture alignment
- Roadmaps that sequence change without disrupting operations
AI-Driven Decision Making
AI creates value when it changes decisions, not just dashboards. I help retail organizations identify where AI and advanced analytics can meaningfully improve speed and quality of decision-making — and manage the program that gets it into production, responsibly.
- Use-case identification and business case development
- AI/analytics program management from pilot to scale
- Decision-process redesign around AI-generated insight
Digital Transformation Strategy
Digital transformation fails when it is treated as a technology project instead of a business one. I build transformation roadmaps grounded in operational reality — sequencing change so legacy retail operations evolve into modern, digitally-enabled ones without breaking what already works.
- Digital maturity assessment and strategic roadmap
- Business case and investment prioritization
- Alignment across IT, operations and merchandising
Change Management & Adoption
The go-live date is the beginning, not the finish line. I design and run the change management activities — communication, training, stakeholder engagement — that determine whether a new system or process is actually used, or quietly abandoned.
- Stakeholder impact and readiness assessment
- Communication and training planning
- Adoption tracking post go-live
Agile & Hybrid Delivery Leadership
Retail programs rarely fit neatly into one methodology. I help teams and leadership adopt the delivery model — Agile, Waterfall, or a deliberate hybrid — that fits the constraints of the business, and coach the discipline needed to make it work in practice, not just on a slide.
- Delivery model selection and governance design
- Agile ceremonies, coaching and team enablement
- Hybrid delivery for complex, multi-vendor programs
How an engagement typically runs
Discover
Understand the business objective, constraints and stakeholders before anything is planned.
Structure
Build the plan, governance and team model suited to the scale and risk of the initiative.
Deliver
Manage execution with discipline — budget, risk, quality and stakeholder alignment.
Embed
Drive adoption so the outcome survives past go-live, not just through the project close-out report.
Have a program that needs momentum?
Let's talk about where you're headed, and what it will take to get there.