I coordinate multiple, interdependent projects into a single coherent program — aligning timelines, budgets and resources with the business outcomes leadership actually cares about. This is the discipline that keeps ambitious, multi-year retail initiatives from fragmenting into disconnected workstreams.

Program roadmaps that connect strategy to execution
Cross-project dependency and risk management
Executive-level reporting and steering committee facilitation

Project Management

Hands-on ownership of a project from charter to close-out. I build realistic plans, manage budgets and risk with discipline, and keep every stakeholder — from developers to the C-suite — pulling in the same direction.

Detailed planning, budgeting and resource allocation
Risk, issue and change control
Clear, consistent stakeholder communication
Multi-site rollout and store deployment coordination

PMO Setup & Resourcing

I design and stand up the project or program management office your organization needs to run multiple initiatives with discipline — governance cadence, reporting templates and delivery playbooks, plus the PM talent that runs it day to day. That includes recruiting and placing project and program managers, not just defining an org chart on a slide.

PMO operating model, governance cadence and reporting design
Recruitment and placement of PM/PMO resources
Standardized processes, templates and delivery playbooks
Coaching and onboarding for new project management hires

RFP Management

I design and run RFP processes that translate business needs into clear vendor requirements, structure fair evaluation criteria, and support negotiation — so the vendor you select is the one best positioned to deliver, not just the one who sounded best in the room.

Requirements definition and RFP documentation
Vendor evaluation frameworks and scoring
Negotiation support and contract handoff

Agile & Hybrid Delivery Leadership

Retail programs rarely fit neatly into one methodology. I help teams and leadership adopt the delivery model — Agile, Waterfall, or a deliberate hybrid — that fits the constraints of the business, and coach the discipline needed to make it work in practice, not just on a slide.

Delivery model selection and governance design
Agile ceremonies, coaching and team enablement
Hybrid delivery for complex, multi-vendor programs

Transform

Strategy & Transformation

Defining the target and the path to it, before execution begins.

Supporting capabilities

Customer Journey Mapping

I map the end-to-end customer journey across channels — in-store, online, and everywhere in between — to surface friction points, gaps between teams, and the moments that actually drive loyalty and revenue.

Omnichannel journey mapping (in-store, e-commerce, service)
Friction and gap analysis across touchpoints
Prioritized opportunity roadmap tied to business impact

Architecture Definition

Before technology decisions get made, someone needs to define what "good" looks like. I work with business and technical stakeholders to define target-state architecture — the structure that lets systems, processes and teams scale without collapsing under their own complexity.

Current-state assessment and target-state design
Business and solution architecture alignment
Roadmaps that sequence change without disrupting operations

AI-Driven Decision Making

AI creates value when it changes decisions, not just dashboards. I help retail organizations identify where AI and advanced analytics can meaningfully improve speed and quality of decision-making — and manage the program that gets it into production, responsibly.

Use-case identification and business case development
AI/analytics program management from pilot to scale
Decision-process redesign around AI-generated insight

Digital Transformation Strategy

Digital transformation fails when it is treated as a technology project instead of a business one. I build transformation roadmaps grounded in operational reality — sequencing change so legacy retail operations evolve into modern, digitally-enabled ones without breaking what already works.

Digital maturity assessment and strategic roadmap
Business case and investment prioritization
Alignment across IT, operations and merchandising

Change Management & Adoption

The go-live date is the beginning, not the finish line. I design and run the change management activities — communication, training, stakeholder engagement — that determine whether a new system or process is actually used, or quietly abandoned.

Stakeholder impact and readiness assessment
Communication and training planning
Adoption tracking post go-live

Diagnose

Audit & Diagnostics

A structured read on where things stand today — starting with the NPNG Transformation Control Index — before you commit to what comes next.

Supporting capabilities

Digital & Technology Audit

Before deciding what to build, fix or replace, you need an honest picture of what you actually have. I assess your technology stack, architecture and vendor landscape against the business outcomes you're trying to hit, and hand you a prioritized view of what's solid, what's fragile, and what's quietly costing you money.

Systems, architecture and vendor stack assessment
Technical debt and risk mapping
Findings prioritized by business impact, not just technical severity

E-commerce Performance Audit

I dig into your funnel — conversion rate, average order value, cart abandonment, checkout friction — to find where revenue is actually being lost, and separate the fixes with real upside from the ones that just look good in a report.

Conversion rate (CVR) and average order value (AOV) analysis
Funnel and checkout friction diagnostics
Prioritized, revenue-linked recommendations

Competitive Benchmark & Intelligence

I run a structured comparison of your offer, pricing, digital experience and positioning against the competitors that matter — a snapshot to start, and ongoing monitoring if you need to stay ahead instead of finding out too late.

Structured competitor comparison (offer, pricing, UX, positioning)
Gap and opportunity analysis
Optional ongoing competitive monitoring

Vendor & RFP Audit

Whether it's a contract renewal that deserves scrutiny or a stack of RFP responses that all sound the same, I bring a structured, accelerated review that separates real differentiation from sales polish — so the decision is grounded in evidence, not the best pitch.

Existing vendor contract and SOW review
Accelerated, structured RFP response scoring
Renewal vs. re-compete recommendation

Data & AI Readiness Audit

AI initiatives fail on data long before they fail on models. I assess the quality, structure and governance of your data against what your AI ambitions actually require, so investment decisions get made with eyes open, not on faith.

Data quality and governance assessment
Gap analysis against AI/analytics use-case requirements
Prioritized remediation roadmap

Process & Automation Opportunity Audit

Not every manual process is worth automating, and not every automation delivers what it promises. I map your operational processes, flag where effort is disproportionate to value, and prioritize automation opportunities by realistic return, not novelty.

Process mapping and effort/value diagnostics
Automation opportunity shortlist, prioritized by ROI
Business case support for the ones worth pursuing

How an engagement typically runs

Discover

Understand the business objective, constraints and stakeholders before anything is planned.

Structure

Build the plan, governance and team model suited to the scale and risk of the initiative.

Deliver

Manage execution with discipline — budget, risk, quality and stakeholder alignment.

Embed

Drive adoption so the outcome survives past go-live, not just through the project close-out report.

NPNG Transformation Control Index

How much control do you really have?

Free — 5–7 minutes. A short guided assessment — get an instant read on complexity, readiness, control and risk, plus a recommended next step for your program.

Take the assessment

Not sure what level of support you need?

Book a 30-minute transformation diagnostic. No sales pitch — we'll cover where your program stands, what's blocking progress, and what needs to happen next.

Book a diagnostic